Shipping Charges: Bold And Bae Fashion is pleased to offer free shipping on all orders For international orders, shipping charges will be calculated based on the destination country and the weight of the package. The shipping cost will be displayed at the checkout page before completing the purchase.
Estimated Delivery Time: We understand the eagerness to receive your order, and therefore, we strive to dispatch the majority of orders from our warehouse within 24 hours of order confirmation. Please note that the delivery time frame may vary based on your location, as well as the destination country for international orders. To obtain an estimate of the delivery time for your order, please refer to the 'Estimate Delivery' widget provided on our product pages.
Shipment Method: To ensure reliable and timely delivery, we have partnered with several esteemed national and international courier services. Your order will be shipped using one of these trusted partners, who will deliver it directly to your designated address.
International Shipping: We are delighted to offer international shipping services for Bold & Bae’s collection. We ship to various countries worldwide. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient. To comply with customs regulations, we are required to provide certain information about your order, including the product details and value.
Missing Items in Shipment: Although it is highly unusual for items to be missing from our shipments due to our stringent product packing processes, we acknowledge that errors can occur. If you discover any missing items, please verify if you have been charged for them by referring to the enclosed invoice. If you have been charged but did not receive the item, please contact our dedicated customer support team immediately. You can reach us at +91 913 738 3636, via WhatsApp at +91 913 738 3636, or by email at care@boldandbae.com .
Important:
- In the rare event that we are unable to deliver a specific item in your order, you will not be charged for that item in the case of Cash on Delivery payment. For online payments, the full amount charged for the missing item will be promptly refunded to you.
- Should any unforeseen circumstances prevent us from shipping your complete order within 15 working days, we will cancel the remaining unshipped portion and notify you promptly via email. In such cases, any payment made for the unshipped items will be refunded to your preferred payment method. If you suspect that the packaging has been tampered with or damaged, we kindly request you to refuse delivery and immediately contact our Customer Care team. You can reach us at +91 913 738 3636, via WhatsApp at +91 913 738 3636, or by email at care@boldandbae.com, providing your order reference number. We will make every effort to arrange a replacement delivery for you at the earliest convenience.
- Please note that for international orders, customs duties, taxes, and other fees imposed by the destination country may apply. These additional charges are the responsibility of the recipient and may vary based on the customs policies of each country.
At Bold And Bae Fashion, we understand that sometimes you may change your mind about your purchase or encounter issues with the product you received. Therefore, we offer an exchange policy for all products excluding panties, subject to the terms and conditions outlined below.
ELIGIBILITY FOR EXCHANGE
To be eligible for an exchange, the product must be in its original condition, unwashed, and with all tags and labels intact. All requests for exchange must be placed within seven (7) days of the delivery date.
PROCESS FOR EXCHANGE
If you wish to exchange your product, please reach out to our customer service team at +91 913 738 3636 with your order number, the name of the product, and the reason for the exchange. Our team will guide you through the process and provide you with a Return Authorization Number (RAN), which you will need to include with your returned product.
All shipping charges for the returned product will be borne by the customer. Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria for an exchange. If the product is eligible, we will issue store credit for the value of the returned product. You can then use this credit to purchase a different product from our website.
EXCEPTIONS
Please note that we do not offer exchanges on panties due to hygiene reasons. Additionally, we cannot accept exchanges on any products that are on sale or part of a promotional offer.
REFUNDS
We do not offer refunds under any circumstances. However, if you receive a product that is damaged, defective, or incorrect, we will exchange it for you at no additional cost.
CANCELLATION OF EXCHANGE
Once you have placed an exchange order, it cannot be cancelled or modified.
LIMITATION OF LIABILITY
Bold&Bae shall not be liable for any damages, including but not limited to, incidental, consequential, or punitive damages arising out of or in connection with the exchange of any product.
We hope that our exchange policy provides you with peace of mind and confidence in your purchase at Bold And Bae Fashion. If you have any questions or concerns, please do not hesitate to contact us at +91 913 738 3636.
This privacy policy discloses the privacy practices for Bold And Bae Fashion, with regard to your use of BBF's website. We understand the importance of your privacy and the personal data that you share with us. This privacy policy outlines our commitment to protecting your personal data and explains how we collect, use, and share the information that you provide us.
INTRODUCTION
Bold&Bae is dedicated to providing our customers with high-quality Italian fabric lingerie that is both bold and comfortable. As we continue to grow and expand our brand, we are committed to protecting the privacy and personal information of our valued customers. This privacy policy outlines the measures we take to safeguard your personal data and ensure your peace of mind when using our website.
1. WHAT WE COLLECT
When you use our website or make a purchase, we collect personal data that you provide us with. This includes your name, email address, number, and payment information. We collect this information to provide you with the best possible service, to process your payments, communicate with you about your orders, and to send promotional emails about new products and special offers.
We are dedicated to protecting your personal data and ensuring that it is used only for the purposes for which it was collected. We do not share your personal information with any third parties except for those that are involved in processing your orders, such as payment processors and shipping companies.
At Bold&Bae, we are passionate about providing our customers with the best possible service and protecting their privacy. We are committed to maintaining the highest standards of data protection and privacy and will continue to update our policies and procedures to ensure that your personal information is safe and secure with us.
2. DATA COLLECTED
At Bold&Bae, we take your privacy very seriously and we are committed to protecting the personal data you share with us. We collect various types of personal data from our customers in order to provide them with the best possible service. The information we collect includes your identity and demographic information such as your name, address, email, telephone numbers, and date of birth. We also collect payment details, technical data such as your IP address and device information, communication details, usage data details, as well as information about your preferences and interests, which may be relevant to surveys and offers.
We use this information to understand your needs and to process your orders efficiently. Rest assured that we handle your personal data with the utmost care and will never sell or share it with any third party without your consent. We may use your personal data to send you promotional emails about new products and special offers, but you can always opt-out of these communications if you wish.
If you have any questions or concerns about how we handle your personal data, please don't hesitate to contact us. We are always here to assist you and make sure your experience with Bold&Bae is nothing short of exceptional.
3. COMMUNICATING WITH CUSTOMERS
Bold&Bae values clear and transparent communication with our customers. We may contact you for in the following situations:
· To provide updates on your order, shipping status, or any other relevant information.
· To clarify any questions or concerns related to your order.
· To remind you about the items left in your shopping cart.
· To send promotional emails or text messages regarding new or existing products, offers, and discounts.
· To send alerts or notifications related to your order.
We respect your privacy and will never send you unwanted information. If you wish to unsubscribe from our emails or SMS, you can simply click on the unsubscribe link in the same message or notify us that you wish to stop receiving these communications.
ACCOUNT DELETION
We respect your privacy and understand that you may choose to delete your account with Bold&Bae.Please note that there is no option to reactivate a deleted account. When you delete your account, all personal information such as your name, phone number, address, email, and profile picture will be permanently removed from our system.
SHARING OF PERSONAL INFORMATION
At Bold&Bae, we understand the importance of privacy and the trust you place in us when sharing your personal information. We will never sell or share your personal information with any third-party companies for marketing or advertising purposes. We only disclose your information to third-party service providers involved in completing your transaction and delivering your order, such as our credit card processor and shipping provider. They are only provided with the information necessary to perform their services, and they are not permitted to use your personal information for any other purpose.
Your card information is collected and submitted through the highest level of encryption to ensure your safety and security. We also maintain a record of your purchase history, returns, and credits to help us better serve your needs. Additionally, we may ask for your personal preferences to further personalize our services to your liking.
In certain cases, we may disclose personal information to law enforcement officials, government authorities, or other third parties in response to subpoenas, court orders, or as necessary to comply with the legal process. We may also disclose personal information to protect our legal rights or to reduce the risk of fraud or illegal activity on our website.
ADVERTISING
At Bold&Bae, we may use retargeting features of ad platforms like Google AdWords, Facebook, or any other ad platform to help you discover new and exciting products that are tailored to your interests. We wish to bring you the best possible shopping experience, and we believe that our advertising efforts can help enhance your experience with us.
COOKIES
Yes, we use cookies and IP addresses to improve your shopping experience with us. Cookies are small files that are stored on your computer’s hard drive and help us provide information that is targeted to your interests. By utilising cookies, we are able to remember and process the items in your shopping cart, save your preferences for future visits, and provide you with a better website. Please note that cookies do not give us access to your computer/phone or any information about you other than the data you choose to share with us. If you prefer, you can modify your browser setting to decline our cookies.
LINKS TO OTHER SITES
Our website may contain links to other websites that may collect personally identifiable information about you. Please be aware that this privacy policy applies only to our website, and we do not take any responsibility for the policies or actions of external websites. However, please rest assured that browsing or completing a transaction on our website does not require clicking on any external links except for the one to our payment gateway provider. We are aim to protect your privacy and have taken all necessary measures to ensure that your experience with us is as private as it should be.
CONSENT
By submitting data or personal information to our website, you are giving us your consent to use your data in the manner set out in this policy. We are striving to provide you with the best possible shopping experience, and your privacy is of utmost importance to us.
MERGER, ACQUISITION, AND TERMINATION OF SERVICE
In the event that Bold&Bae merges with or is acquired by another company, your Personal Information may be transferred to the resulting combined company and used in accordance with this policy. Similarly, if we cease operations, your Personal Information may be transferred to and used by another company that offers similar or related products or services.
CONTENT
At Bold&Bae, we may feature guest blogs on our website. While we strive to ensure the accuracy and quality of the content, images, and links used by guest writers, we cannot be held liable for any issues that may arise from their content. Any concerns or queries related to guest blog content should be directed to the respective writers, not Bold&Bae.
CONTACT US
If you have any questions or complaints regarding your privacy and how your Personal Information is being used, you can contact us at care@boldandbae.com. We are committed to addressing any issues promptly and in compliance with applicable laws and regulations.
